Service Policy

PHLUR customer service is here to help with orders, product and fragrance questions, and issues with items received.

Customer support

Contact us through the Contact Us page. The official PHLUR contact information says customer service responds to email Monday through Friday, 9 a.m.–5 p.m. Pacific Time, excluding holidays, and aims to reply within two business days.

Order issues

For damaged, missing or incorrect items, include your order number and clear photos of the issue when contacting support. For shipment tracking or carrier delays, use the tracking details sent with your shipping confirmation and contact the carrier when appropriate.

Returns

Return eligibility, time limits and handling fees are described on our Return Policy page.